💚 Responsible Gaming

Aqa99 Responsible Gaming — Your Path to Safe & Healthy Gaming

Aqa99 believes gaming should be a source of fun, not stress. Through responsible gaming, you set your own limits and build healthy habits that keep the experience enjoyable.

18+ Only Time Limit Controls Mental Health Support
Important Notice

Online gaming is entertainment, nothing more. It is not a source of income or a solution to financial problems. Always play within your means.

18+
Age Restriction Controls
5
Protective Tools
24/7
Support Services
0%
Stress-Free Gaming
Table of Contents
What Is Responsible Gaming Protective Tools Setting Betting Limits Self-Exclusion Warning Signs Check Yourself Help & Advice Minor Protection FAQs
1 What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying online gaming consciously and within your own limits. At aqa99, we believe every player deserves a safe and enjoyable experience. The foundation of responsible gaming rests on three pillars: managing your time, your money, and your emotions.

Online gaming is growing in popularity across Bangladesh. Many people start playing for entertainment, but without the right awareness, some end up spending more time or money than intended. That's why aqa99 has developed responsible gaming guidelines and provides users with a range of protective tools.

When gaming shifts from entertainment to compulsion, that's when problems begin. If you keep playing to chase losses, or find yourself lying about your gaming, these are warning signs. Responsible gaming is about taking preventive steps before things reach that point.

All responsible gaming tools on aqa99 are completely free. You can set limits or activate self-exclusion at any time from your account settings.

2 aqa99 Protection Tools

Aqa99 provides five key protection tools to help players stay in control of their gaming:

Tool 1
Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Limits take effect immediately once set; any increase requires a 24-hour waiting period.

Tool 2
Time Limit Controls

Set a daily limit on how long you spend on the platform. Once the time is up, the system will automatically send a warning or end your session.

Tool 3
Cooling-Off Period

Take a temporary break of 24 hours to 30 days. During this period you will not be able to log in to the platform, but withdrawals will still be available.

Tool 4
Self-Exclusion

Close your account for 6 months to 5 years, or permanently. This decision cannot be reversed — so please think it through carefully.

Tool 5
Reality Check

Receive pop-up notifications at regular intervals — a summary of how long you've played and how much you've won or lost. This tool helps keep you aware and in control.

3 Setting Betting Limits — How It Works

Setting betting limits on aqa99 is straightforward. The table below outlines the available limit types and when they take effect:

Limit Type Duration Takes Effect To make changes
Daily Deposit Limit Every 24 hours Instant (when reducing)
24 Hours (Increase)		 Account Settings
Weekly Deposit Limit Every 7 days Instant (when reducing)
7 Days (Increase)		 Account Settings
Monthly Deposit Limit Every 30 days Instant (when reducing)
30 Days (Increase)		 Account Settings
Daily Time Limit Every 24 hours Instant Account Settings
Session Reminder Scheduled Breaks Instant Notification Settings

Reducing a limit always takes effect immediately. Increasing a limit is subject to a waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

4 Self-Exclusion — When & How

Self-exclusion is the most powerful responsible gaming tool available. If you feel that gaming is having a negative impact on your life, activate self-exclusion. It is a brave and sensible decision.

What Self-Exclusion Does:

  • Your account will be completely inactive for the specified period.
  • You will not receive any promotional emails or bonus offers.
  • Any attempt to open a new account will be detected and blocked.
  • Any balance accumulated during the exclusion period can be withdrawn.

Steps to Self-Exclude:

1
Open Account Settings
2
Select the "Responsible Gaming" tab
3
Choose a duration
4
Confirm

Permanent self-exclusion is a final decision. Once confirmed, it cannot be reversed and there will be no way to recover the account.

5 Recognising the Signs of Problem Gambling

Problem gambling doesn't always happen overnight — it develops gradually. aqa99 wants you to be able to recognise these signs yourself and take action in time.

Financial Signs
  • Spending beyond your means
  • Chasing losses with bigger bets
  • Gambling with borrowed money
  • Using money set aside for bills or daily expenses on gaming
Behavioural Signs
  • Lying to family about gaming
  • Unable to stop playing
  • Neglecting work or studies to play
  • Feeling restless or irritable when not gaming
Emotional Signs
  • Unable to enjoy activities outside of gaming
  • Constantly preoccupied with thoughts of gaming
  • Increasing anxiety or depression
  • Disrupted sleep
Social Signs
  • Withdrawing from friends and family
  • Avoiding social events
  • Increasing strain on relationships
  • Unable to focus at work or school
6 Check Yourself — 10 Questions

Answer the following questions honestly. If 3 or more answers are "Yes", consider reaching out for help.

1
Have you ever spent more time or money on gaming than you originally planned?
2
Do you find yourself coming back the next day to win back money you have lost?
3
Have you ever lied to or hidden information from family or friends about your gaming?
4
Do you find yourself unable to stop — always thinking "just one more round"?
5
Is gaming interfering with your work, studies, or family responsibilities?
6
Have you ever gambled using borrowed money or by dipping into your savings?
7
Do you feel restless, irritable, or anxious when you are not gaming?
8
Do you turn to gaming to escape stress or anxiety?
9
Have people close to you expressed concern about your gaming?
10
Have you ever felt that gaming was becoming a problem for you?

These questions are not a medical diagnosis. But if you recognise any of these signs in yourself, do not wait to seek help. Asking for help is not a weakness — it takes courage.

7 Help & Advice — You Don't Have to Face This Alone

Problem gambling is a mental health issue and it is treatable. aqa99 works with its own support team as well as external professional organisations to assist its users.

If you feel gaming is causing problems in your life, reach out to aqa99 support first. Our trained team is ready to provide the right tools and guidance.

Live Chat

Speak with the aqa99 support team via 24/7 live chat. Completely confidential.

Email Support

Send us a detailed message at [email protected]. You'll receive a response within 24 hours.

Professional Counselling

Referrals to mental health professionals are available when needed. Completely free of charge.

8 Minor Protection — Strictly No Access for Under-18s

You must be at least 18 years old to open an account and play on aqa99. This is a strict policy with no exceptions.

What aqa99 does to protect minors:

  • Age verification is mandatory at registration.
  • The KYC process verifies your national ID or passport.
  • Suspicious accounts are suspended immediately.
  • Any account identified as belonging to a person under 18 will be permanently closed.

Advice for Parents:

If your child has been using an online gaming platform, contact aqa99 support immediately. We will act quickly to close the account. Use parental control software on shared devices and have an open conversation with your child about responsible internet use.

Anyone under 18 using aqa99 is a direct violation of our Terms and Conditions. In such cases, the entire account balance will be forfeited.

🛡️ Our Commitment

What Sets aqa99's Responsible Gaming Apart

Limit Takes Effect Immediately

Reducing your limits on aqa99 takes effect immediately. It's the most effective safeguard against impulsive overspending.

Gaming History Review

View your full gaming history, wins and losses, and spending details at any time. Transparency is at the core of what we do.

Personal Support

Aqa99's trained support team provides personalised assistance. They take the time to understand your situation and offer the right guidance.

Strong Self-Exclusion

Activating self-exclusion also blocks any attempts to open a new account. All promotional communications will be stopped completely.

Reality Check Alerts

A summary of your gaming activity is shown at regular intervals to keep you informed and help reduce the tendency to over-play.

Mental Health Connection

If needed, aqa99 can connect you with a professional mental health counsellor. Your well-being is our priority.

❓ Frequently Asked Questions

Responsible Gaming FAQs

Find clear answers to the most frequently asked questions about responsible gaming.

View All FAQs

Yes, limits can be increased — but not immediately. Increasing a daily limit requires a 24-hour wait, a weekly limit requires 7 days, and a monthly limit requires 30 days. This is intentional, to prevent impulsive decisions.

Yes. During a cooling-off period you cannot log in or play, but any existing balance can still be withdrawn. Contact the support team and they will assist you with the withdrawal process.

No. aqa99's system detects attempts to create new accounts using matching names, phone numbers, email addresses, or device information, and blocks them instantly. Self-exclusion means complete disconnection from the aqa99 platform.

You decide the interval — every 30 minutes, 1 hour, 2 hours, or 4 hours. Set your session time limit from the "Responsible Gaming" section in your account settings.

Listen first without judgement and show empathy. Then contact aqa99 support — we'll walk you through the next steps. A self-exclusion request can also be submitted on someone's behalf by a third party, provided the person concerned gives their consent.
🎮 Start Gaming Safely

Play Responsibly, Play Happily

Responsible gaming at aqa99 is not about having less fun — it's about playing within your limits so you can enjoy it longer. Create your account today and take control of your own boundaries.

Register Now Log In App Download
Responsible Gaming Checklist
Set your budget first, then play
Set Your Daily Time Limit
Avoid Chasing Losses
Keep gaming as one of many sources of enjoyment, not the only one
Take a break or seek help when you need it
Spend time with family and friends
Keep Reality Check Alerts turned on
বাংলা